Frequently Asked Questions

Art

Yes, our original artwork is for sale! See the latest on the "Fine Art Originals" page. Our subscribers will be notified first for any new releases, be sure to get on the list.

Yes! We reserve space for a few commissions each season. Please reach us at contact@houseofinverness.com and we will walk you through the process.

We would love to work with you! Please email us at contact@houseofinverness.com to discuss details.

Shipping

We ship to all states in the U.S. except for Rhode Island and Oklahoma - we are adding this capability soon! We also ship to military bases overseas (AP, AE, AA). Other than military bases, we do not ship internationally at this time.

We use a third-party fine art printing company to produce each art print. Production starts after you place your order and typically takes between 2-10 days and varies depending on the item ordered. Items are shipped immediately after production and typically arrive within 3-8 days. On average you should receive your items approximately 2 weeks after placing your order.

Original artwork is custom packaged to order and typically ships within two weeks of order placement.

Due to current national transportation shortages and other pandemic-related factors, production times may take longer than estimated.

Typically items arrive within 3-8 days of the shipping date. Due to nationwide transportation shortages and other pandemic-related factors, shipping times make be longer than estimated.

Returns and exchanges

Due to the nature of our small business, all items are final sale. Please review all product descriptions and photos thoroughly before submitting your order. You can always reach out to our customer service team with any questions prior to ordering a product. Email us at contact@houseofinverness.com.

Damaged or imperfect products must be unused and reported within 48 hours of delivery to qualify for a one-time replacement or refund. If you receive a damaged product, please take photos of the product along with any damages to the packaging in which it arrived. Please send an email to contact@houseofinverness.com and be sure to include your order number and photos of the damaged product as well as the shipping container. Damaged prints may need to be picked up by UPS for inspection before refunds or replacements can be submitted. We are not responsible for damages to items occurring after delivery.